From seamless flight bookings to world-class cruise experiences, EMT Group LLC delivers premium travel solutions with offices in Dubai, UAE and Australia — backed by transparency and compliance.
EMT Group LLC is a full-service travel agency operating under full legal compliance across two jurisdictions — the United Arab Emirates and Australia. We combine the energy of Dubai's global gateway with Australia's rigorous consumer protection standards to deliver a travel experience that is both world-class and fully transparent.
We believe every traveller deserves honest pricing, responsive support, and professional advice. Our team specialises in flight management, luxury cruise bookings, and comprehensive travel planning for individuals, families, and corporate clients.
Registered and licensed in Dubai under the Department of Economic Development (DED) and compliant with Dubai Tourism & Commerce Marketing regulations for travel agencies.
Registered as a travel agent in Australia and compliant with the Australian Consumer Law (ACL), Australian Competition and Consumer Commission (ACCC) standards, and relevant state-based travel agent regulations.
We maintain full price transparency, honour statutory cooling-off rights, handle refund and cancellation disputes in accordance with airline and cruise line policies, and uphold Australian consumer guarantees.
End-to-end travel management across flights and cruises. Professional, transparent, and always in your best interest.
EMT Group LLC is an authorised partner for the world's most prestigious cruise lines. We provide end-to-end cruise booking — from selecting your itinerary to arranging shore excursions and onboard upgrades. All cruise products are offered with full price transparency and consistent with Australian consumer guarantees.
EMT Group LLC operates under strict compliance frameworks in both Australia and the UAE. Our Australian operations adhere to all applicable federal and state legislation designed to protect consumers in the travel industry.
Full compliance with the Competition and Consumer Act 2010 (Cth), Schedule 2.
All charges — service fees, airline levies, and taxes — fully disclosed before any payment is taken.
We honour all airline refund obligations and assist clients in exercising their statutory rights under the ACL.
Client data handled under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Written terms and conditions provided before booking. No unfair contract terms as per the ACL.
Formal complaints process available. External dispute resolution via fair trading agencies if required.
Australian Competition & Consumer Commission guidelines followed for all consumer-facing travel services.
All services rendered comply with Schedule 2 — the Australian Consumer Law.
Your personal data is collected, stored, and used strictly in accordance with Australian Privacy Principles.
Registered with Dubai's Department of Economic Development as a licensed commercial travel entity.
EMT Group LLC acts as a travel agent and intermediary between clients and airlines, cruise lines, and other travel service providers. We are not the carrier or cruise line and cannot guarantee services outside our control. Bookings are subject to the terms and conditions of each individual airline and cruise operator. All prices quoted include applicable taxes and fees and are disclosed in full prior to purchase, consistent with the requirements of the Australian Consumer Law. For a full list of our terms and conditions, fees schedule, and complaints procedure, please contact our office or visit our dedicated policy page.
Whether you need help booking a flight, changing an existing reservation, or planning a luxury cruise, our team is ready to assist. We respond to all enquiries within one business day.
Business Bay, Dubai
United Arab Emirates
Registered under Dubai DED
Australian operations registered
and compliant with Australian Consumer Law
and ACCC guidelines
info@emtgroupllc.com
bookings@emtgroupllc.com
24/7 emergency travel support
Business enquiries: Mon–Fri, 9am–6pm (AEST)
By submitting this form, you consent to EMT Group LLC contacting you regarding your enquiry. Your personal information will be handled in accordance with our Privacy Policy and the Australian Privacy Act 1988 (Cth). We do not share your information with third parties without your consent.